Refunds & Cancellation Policy

Last updated: 26 October 2026

This policy applies to orders placed through Bebehug, operated by Boharras Inc. under the Dr.Bohrras Baby Care brand. It should be read with our Terms & Conditions.

Order cancellations

If you need to cancel an order, contact us as soon as possible through WhatsApp customer support and provide your order reference. A cancellation request is more likely to be accommodated before the order has been packed or dispatched. Once dispatched, cancellation may not be possible; we will explain the available options based on the order status and applicable law. We do not charge a separate cancellation fee for a cancellation accepted before dispatch.

If a paid order is cancelled and a refund is approved, we aim to initiate the refund to the original payment method within 5–7 business days after the cancellation/refund is confirmed. Your bank, card issuer or payment provider may take additional time to credit the funds.

Change of mind or selection error

We do not ordinarily accept returns or refunds for change of mind, or where a customer has selected the wrong size, colour or design. Please check the size, colour, quantity and product details before placing the order. This general rule does not remove any rights you may have under applicable law for defective, deficient, incorrect or not-as-described goods.

Damaged, defective, incorrect or not-as-described items

If your order arrives damaged, defective, incorrect or materially different from the product described, contact us promptly. For the standard transit-damage claim review, report the issue on the day of delivery, provide clear photos and a video, and retain the packaging. A video showing the package being opened (an unboxing video) is required for standard transit-damage claims. If you cannot provide this evidence, contact us anyway so we can review the matter and applicable rights.

We will review the information and communicate the next steps. Where a claim is accepted, the remedy may be replacement, refund or another remedy appropriate to the case and applicable law. We do not exclude any mandatory consumer rights.

Late or undelivered orders

If your order is not delivered within the estimated window or tracking indicates a delivery problem, contact us with your order reference. We will review the shipment and explain the available options, including any refund or other remedy required under applicable law.

Refund processing time

For an approved refund, we aim to initiate the refund within 5–7 business days after approval using the original payment method where supported. The time taken by a bank, card issuer, UPI app or payment provider to show the credit is outside our direct control. We will share any available reference needed to follow up.

How to request help

Contact Bebehug customer support on WhatsApp and include your order reference, a description of the issue, and supporting photos or video where relevant. Do not share your UPI PIN, OTP, password or full payment-card information.